Press releases
5 July 2006
Know Your Rights for the Summer Sales, Advises Consumer Direct London
As many people rush out to take advantage of the summer sales in the capital, Consumer Direct London is advising shoppers that they have exactly the same rights when they buy sale goods as they do for full price items.
If consumers buy goods in the sales, they are entitled to expect their purchase to be of satisfactory quality, fit for purpose and as described. If this is not the case, and the goods are returned within a reasonable time, then customers should generally be entitled to their money back.
Amanda Elliott, Contact Centre Manager of Consumer Direct London, says: 'Many people think that if you buy goods in the sales, you forfeit your consumer rights. Some shops put notices up saying there are no refunds on sale goods, but don’t be fooled - you have exactly the same rights to refunds, repairs and replacements on sale goods that you would on full price items. If a product is a reduced price because it is faulty, this should be pointed out to you in advance.'
Last year, Consumer Direct received over 56,000 calls from people asking for information or clarification about their consumer rights.
For further information and advice on shopping in the sales, or for general information on consumer rights and how to gain redress when things go wrong, contact Consumer Direct London on 08454 04 05 06 or visit the website at www.consumerdirect.gov.uk
