Tickets
Extra charges, cancellation rights, seat types - buying a ticket can be more complicated than you think. Find out all you need to make an informed purchase by reading our quick guide below.
When buying a ticket it is important to be clear what you are being sold and that you have enough information to make an informed choice. Do you know:
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what type of seat/ticket you are buying?
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if the price you are being asked to pay is a fair one or the best available?
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what your rights are if things do not go according to plan and who to complain to?
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The face value of the tickets ?
The following are questions you should ask yourself when buying a ticket:
Price
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is this the cheapest price I can pay?
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can I buy the ticket elsewhere?
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can I buy the ticket without paying additional fees (for instance from a box office)?
Quality
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is there an indication of what type of ticket am I buying (stalls/balcony/restricted view)?
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is the face value of the ticket shown?
Delivery
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do I know when I will get my tickets?
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will my tickets be sent to me insured or recorded delivery or will I have to collect them?
Problems
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what happens if my tickets don't arrive?
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what happens if the event is cancelled? Do I get my money back?
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what happens if the location or date of the event changes? Do I get my money back?
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what happens if I can't make the event? Will they refund me or offer to re-sell my ticket?
See Know your rights - Tickets for information about your rights after you have bought a ticket.
