Clothes and shoes
When you buy an item of clothing or a pair of shoes, there are some important points to bear in mind. Make sure you know your rights before you buy.
If you buy an item of clothing or footwear, it must be of satisfactory quality, fit for its purpose and as described.
This means it must be:
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Fit to be worn - the seams should not be coming apart or the material flawed.
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What you asked for - for example, waterproof.
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The same size as stated on the label although please bear in mind that there are no official size guidelines that clothes are manufactured to.
Important points to bear in mind
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You have no rights if the item simply doesn’t fit.
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You have no rights if you simply change your mind.
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You have no rights if you have selected the wrong clothes for a particular use.
However, you have seven working days to cancel a contract for goods ordered by telephone, mail order, internet, email or fax, except for those goods which are made to order. See Returning or cancelling orders for more information.
Remember that clothes and footwear need to be looked after and no items last forever.
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Find out about your rights after you buy an item of clothing
