Online shopping
Online health products
Do you buy health products online? If so you will appreciate the importance of genuine and accurate advertising about services and products. But beware - there are suppliers selling unproven and often potentially worthless health products.
Know your rights
If you buy health products online be aware of your rights. Remember you have the right to:
- a cancellation period that starts when the contract is concluded and runs until the expiry of seven working days after the day of receipt of goods
- notice of your cancellation rights - where no correct notice of cancellation rights is given, your right to cancel runs until three months and seven working days after goods are received
- full geographical address (PO Box is not enough), no later than at the time of delivery of goods
- a full refund, following notice of cancellation in writing or other durable format, without deductions being made for initial handling and carriage costs.
- Please note that you cannot claim a refund if you have consumed or otherwise used the goods.
