Supply of Goods & Services Act 1982
Use the following template to write a letter of complaint to a workman or seller if they have provided poor services or supplied faulty goods as part of a service.
When you have services carried out, you have rights against the trader under the Supply of Goods & Services Act 1982/ Common Law Scotland. This provides that work should be carried out with reasonable care & skill, for a reasonable charge (unless the price is fixed by contract), and within a reasonable time (unless the time scale is fixed by contract). It also provides that any goods & materials supplied as part of the service should be of a satisfactory quality i.e. free from defects.
If the trader has failed to fulfil the above requirements then he should come back and rectify the problem, without additional cost. *
* Additional costs may be reasonable depending on the use of the goods.
Please note that there are many different issues which can arise from sub-standard services. This template is to be used for guidance and may not suit your specific situation. If you require more detailed advice & guidance, please call Consumer Direct on 08454 040506
Download this letter as a Word document
Personal name / Address details
Date…….
Owner / Manager's name (or The Manager)
Retailer’s name
Retailer’s address
Retailer’s postcode
Dear [Qwner / Manager’s name or Sir/Madam]
Supply of Goods & Services Act 1982 (As amended)
Common Law Scotland
On [insert date], you undertook [description of the service e.g. car repair] for the sum of £xxx for completion by [insert date].
Explain/outline details of your complaint
- E.g. list faults with repairs
- List outstanding problems
The Supply of Goods and Services Act 1982 (as amended) states that work should be carried out with reasonable care and skill/in a reasonable time/for a reasonable charge (delete as appropriate).
Explain what you want to happen/what you are looking for
- Car to be repaired without additional cost
- Work to be completed
Please respond to my complaint/complete the work in the next 14 days. If you fail to respond/remedy in this time, I will have no option but to consider taking the matter further.
Yours sincerely/ Yours faithfully
[Name]
