Sale of Goods Act 1979
If goods are not as described/not of a satisfactory quality/not fit for purpose made known at the time of sale by you or the seller, you may be entitled to a repair/replacement or in certain instances to reject the goods and request a refund/partial refund; this will depend on individual circumstances. Use the following template to write a letter to the trader in an attempt to resolve the issue.
This template is to be used for guidance and may not suit your specific situation. If you require more detailed advice & guidance, please call Consumer Direct on 08454 040506.
Download this letter as a Word document
Personal name / Address details
Date................
Owner / Manager's name (or The Manager)
Retailer’s name
Retailer’s address
Retailer’s postcode
Dear [owner/manager’s name or Sir/Madam]
Sale of Goods Act 1979 (as amended)
On [date of purchase], I bought a [insert description of what you bought, e.g. 3 piece suite] from you for £xxx which is not as described / not of satisfactory quality / or fit for purpose made known (delete as appropriate).
The problems are: [list the faults, for instance]
1. The arm of the sofa is loose
2. Nails are sticking out at the side
3. One of the cushions has flattened
Inserting either:
I wish to claim a repair/ I wish to reject the goods and claim a replacement/partial refund/refund [delete as appropriate]
Or
I complained about this to you [insert date of your telephone call (s) (if applicable). I have heard nothing since ……..
Please respond to my complaint within 14 days from receipt of this letter.
Yours sincerely / Yours faithfully
[Name]
