Under the Consumer Protection (Cancellation of Contracts Concluded away from Business Premises) Regulations 1987 - Unsolicited Visit
Use the following template to write a letter informing the trader of your wish to cancel the contract, after receiving an unsolicited visit to your home.
Under the Consumer Protection (Cancellation of Contracts Concluded away from Business Premises) Regulations 1987, if you buy goods or services costing more than £35 as a result of an unsolicited visit to your home, or place of work, the trader is required, by law to provide you with a written copy explaining your rights to cancel the contract within the next 7 days, beginning the day after the contract was agreed. Failure to do so may be a criminal offence and may make the agreement unenforceable. An unsolicited visit is one which you did not request, and includes a visit following a cold call over the telephone, or a visit asking to send someone round at a later date.
(Please report to Consumer Direct if you have not received cancellation rights)
This template is to be used for guidance and may not suit your specific situation. If you require more detailed advice & guidance, please call Consumer Direct on 08454040506
Download this letter as a word document
Personal Name / Address details
Date…….
Owner / Manager’s name (or the manager)
Retailer’s name
Retailer’s address
Retailer’s postcode
Dear [owner/manager’s name or Sir/Madam]
Consumer Protection (Cancellation of Contracts Concluded away from Business Premises) Regulations 1987
On [insert date], your representative called at my home and I agreed / we entered into a contract for [insert as appropriate] at a cost of £xxx. I have paid £xx towards the full amount. I have now decided that I do not wish to proceed with the contract.
As your visit was unsolicited, I have 7 days in which to cancel the contract under the above Regulations.
I am hereby giving notice that I wish to exercise this right to cancel my contract with you.
I therefore require a full refund of monies within 14 days of receipt of this letter together with confirmation that the contract has been terminated.
Yours sincerely/ Yours faithfully
[Name]
