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Property

If you are unhappy with your estate agent's services or feel you are being treated unfairly, try to sort things out directly with the estate agent (or the head office if the agent is part of a chain).

If you are in England and your estate agent belongs to the Ombudsman for Estate Agents they will help sort the problem out.

Or the National Association of Estate Agents may be able to help if your estate agent is a member.

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If you have paid for goods and services on a credit card, and spent more than £100, the credit company may be equally responsible for faulty goods, poor quality work or inadequate services.

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